themobileRefund & Cancellation Policy
This policy explains how billing, cancellation and refunds work for the themobilefit paid plan. We want it to be clear and fair, so you know where you stand before you pay. It forms part of our Terms & Conditions.
1. Try before you pay
You can use themobilefit properly before paying anything. Anyone can open a few phones without an account, and every shop account starts on the free plan with 10 phone searches a month (opening the same phone again on the same day is not counted again). Coupon credits, where you have them, add extra searches once the month's free searches run out. Please use the free plan first to make sure the finder suits your shop.
2. The paid plan and billing
- The paid plan gives your shop unlimited searches.
- It is paid in advance for the billing period you choose at checkout. The price is shown in Indian rupees (INR), including any applicable GST, before you pay.
- If you choose automatic renewal at checkout, the plan renews at the end of each period until you cancel. Otherwise it ends at the end of the period unless you pay again. If we change the price, the new price applies only from your next period, and we will tell you before it does.
- Payments are processed by our payment partner, Cashfree Payments India Private Limited. We never see or store your card number, UPI PIN or bank login details.
3. Activation
themobilefit is an online service; nothing is shipped. The paid plan is switched on for your shop once your payment succeeds, usually straight away. If it is not active within 24 hours of a successful payment, email support.themobilefit@gmail.com and we will sort it out or refund you in full.
4. Cancelling
You can cancel at any time by emailing support.themobilefit@gmail.com from the email address on your account, or from your account in the finder once that option is available. When you cancel, you are not charged again and your shop keeps the paid plan until the end of the period you have already paid for; it then moves back to the free plan. Your box numbers and notes are kept. We do not give pro-rated refunds for the unused part of a period.
5. Refunds
Because the free plan lets you try themobilefit before paying, we generally do not refund payments for time that has already passed. That said, we want you to be treated fairly:
- Billing errors. If you were charged the wrong amount, charged twice, or charged after cancelling, we will refund the extra charge in full.
- Technical failure. If a fault on our side stopped you from using the paid plan and we could not fix it, contact us within 7 days of the charge and we will work out a fair solution with you, including a refund where appropriate.
- If we stop the service. If we discontinue the paid plan or the service, we will refund the unused part of your current period.
- Coupon credits are free and have no cash value, so they cannot be refunded or exchanged for money.
- Your legal rights. Nothing in this policy limits any refund or cancellation rights you have under Indian law that cannot be waived.
If we suspend or close your shop because the Terms & Conditions were broken, no refund is due for the rest of the period.
6. How to request a refund
Email support.themobilefit@gmail.com from the Google email address you sign in with, and include:
- your shop name;
- the Cashfree order ID or transaction reference from your payment receipt;
- the date and amount of the payment;
- a short description of the problem.
We aim to reply within 2 business days and to give you a decision within 7 business days.
7. How refunds are paid
Approved refunds are paid back to the original payment method (card, UPI, net banking or wallet) through Cashfree. We start the refund within 5–7 business days of approving it. After that, your bank or payment app usually takes another 5–7 business days to show it in your account, depending on the method. We cannot pay a refund to a different account or in cash.
8. Failed or pending payments
If money left your account but the payment failed, or the paid plan was not switched on, the amount is normally returned automatically by your bank or Cashfree, usually within 5–7 business days. If it has not come back by then, email support.themobilefit@gmail.com with the transaction reference and we will chase it.
9. Chargebacks
If a charge looks wrong, please contact us first. We can almost always fix it faster than a bank dispute. If you raise a chargeback without contacting us, we may suspend the paid plan on your shop while the dispute is open.
10. Changes to this policy
We may update this policy as the service changes, for example when new billing options are added. The date at the top shows the current version. Changes apply to payments made after that date; a payment you have already made is covered by the policy in force when you made it.
11. Contact
themobilefit · YUVARAJ HARIHARAN · India
Billing, cancellation and refunds: support.themobilefit@gmail.com
Privacy and data requests: privacy.themobilefit@gmail.com
Anything else: info.themobilefit@gmail.com